IT Support · Workflow Automation · Upstate New York

Technology that works as hard as you do.

Balch Tech Solutions delivers premium IT support and custom workflow automation for small businesses across Upstate New York and beyond, so you spend less time fighting your tools and more time running your business.

Owner-operated On-site & remote Free 30-minute consultation
What I Do

Two ways I help your business run better

From everyday tech headaches to custom automations that save you hours every week, handled by one person who actually answers the phone.

IT Support & Consulting

$100 / hour

Reliable, on-demand help for everything tech, on-site or remote, explained in plain English.

  • Troubleshooting & repairs
  • Software & printer setup
  • Networking & security
  • Friendly, jargon-free guidance
Specialty

Workflow Automation

From $1,500 / project

Custom automations that eliminate repetitive busywork and give you hours back every week.

  • Lead follow-up & routing
  • Document & file automation
  • Reporting & dashboards
  • Tool & app integrations

Automation Care Plan

From $99 / month

Ongoing monitoring, maintenance, and improvements so your automations keep running and improving.

  • Proactive monitoring
  • Break/fix support
  • Monthly improvements
  • Priority response
Why Automation

Automation that pays for itself.

If a workflow saves your team five hours a week, that's 250+ hours a year back in your business. Time you can spend on customers, growth, or simply your life.

250+
Hours/year reclaimed from one workflow
5 hrs
Typical time freed up per week
0%
Markup on your software & API costs
How It Works

A clear path from problem to solution

No mystery, no runaround. Here's exactly how a project goes from your first call to a finished, working solution.

01

Discovery & Scoping

We map your process and pinpoint the highest-impact win.

02

Build & Integration

Built inside your own software accounts, done right.

03

Testing

Verified against real cases before it touches your business.

04

Training & Handoff

You'll know exactly how everything works.

Automation Pricing

Simple, transparent project tiers

Every project is quoted to your specific needs and the return it delivers. These are starting points.

Essentials
$1,500
Starting at
One focused automation with a single integration.
Professional
$2,500–$3,000
Most popular
Adds dashboards, reporting, approvals & multiple integrations.
Custom
$3,500+
Scoped per project
Multi-system, multi-department, advanced logic & consulting.

IT support billed at $100/hr · Care Plans from $99/mo · 50% deposit to begin · You own your software & API accounts.

Let's Talk

Ready to get your time back?

Book a free 30-minute consultation. We'll talk through your biggest tech headache and figure out whether automation or hands-on support is the right fix. No pressure, no jargon.